CTC19 Playbook

By now you should have received your Carnival Booking Number, which you will need in order to check-in online and finalize your reservation at Carnival.com. The Primary/Lead Guest can check-in for everyone in the cabin, or everyone can check-in separately. Below are the steps to complete Carnival’s mandatory online check-in:

STEP ONE

Login to your Carnival account, or create a new one by clicking here.

If you have sailed on Carnival before, but can’t remember your login info, please do NOT create a new account. You can recover your user name, email or password by clicking the links below the login button. 

STEP TWO

Enter the following information under “Access Your Booking”

• Your Carnival Booking Number:  *Click Here*
• Your Last Name (as it appears on your reservation) 
• Your Date of Birth
• Ship Name: Carnival Fantasy
• Sailing Date: February 14, 2019

If the spelling of your name, or your birthdate is not correct, you may have trouble logging in. Please email cruisetide@ask4ent.com or call 888-909-BAMA (2262) for assistance.

STEP THREE

Click “Online Check-In” and follow the prompts to complete each section for your reservation.

You may elect to complete your cabinmate(s) online check-in also at this time. However, should your cabinmate(s) check themselves in, please note that everyone in the cabin must use the same booking number.

Trouble Logging In?

Call Carnival’s Website Technical Support at (800) 845-2599.

You’ll need to contact Carnival directly if you are having technical issues with their website (forgot username and/or password, reservation number is not coming up).

ASK4 Reservations does not have access to your login information on Carnival’s website, and cannot help you. You must contact Carnival first. If they need for us to make any changes to your account, they will advise you to contact us.

Need To Correct The Spelling Of Your Name?

If you need to make a simple name correction to the spelling of your name (e.g., Matt to Matthew), you can email us at cruisetide@ask4ent.com or call 888-909-BAMA (2262). Fees are not charged for name corrections.

If You Need To Change Or Add A Name, Or Cancel Someone In Your Reservation

Call us at 888-909-BAMA (2262) or email cruisetide@ask4ent.com. You must contact us immediately if you are replacing, changing, cancelling or adding a guest in your cabin.

VERY IMPORTANT: The name on your reservation MUST MATCH the name on your passport, or birth certificate and government-issued photo I.D. Please click here regarding name changes as the result of a marriage, divorce or other legal name change, for information on additional documentation you may need to provide (such as a marriage certificate, etc).

Bring Your Travel Documents

Make sure you bring along your printed boarding passes with you (or have them saved to your mobile device) as well as your passport OR Birth Certificate and Photo ID.  If you forget everything else, please remember those documents.

You can review full details of the required identification by clicking here.

VERY IMPORTANT: The name on your cruise reservation/ticket MUST MATCH the name on your passport, or birth certificate and government-issued photo I.D. Please click here regarding name changes as the result of a marriage, divorce or other legal name change, for information on additional documentation you may need to provide (such as a marriage certificate, etc).

DO NOT PACK YOUR PASSPORT, BIRTH CERTIFICATE, PHOTO ID, OR TRAVEL DOCUMENTS — HAND CARRY ALL OF YOUR ID & DOCUMENTS!

YOU WILL NEED TO HAVE THEM ON YOUR PERSON IN ORDER TO GAIN ENTRY INTO THE PORT TERMINAL AND ONTO THE SHIP! 

Shore Excursions

Once you’ve checked-in online at Carnival.com, you will be able to pre-book a number of fun shore excursions for Cozumel during the cruise. If you have any questions about excursions, please contact Carnival Cruise Lines directly at 1-800-764-7419.

Cheers Beverage Package

CHEERS! is an all-inclusive beverage program that allows guests to enjoy a wide range of alcoholic and non-alcoholic beverages by paying a flat daily rate. Guests must be 21 or older to purchase CHEERS! and each adult assigned to the same stateroom must purchase the program.

Wine & Champagne

At the beginning of the cruise during embarkation day only, guests (21+) may bring one 750 ml bottle of sealed/unopened wine or champagne per person in their carry-on luggage. A $15 USD corkage fee, per 750 ml bottle, will be charged should guests wish to consume their wine or champagne in the main dining room, or at a bar.

Bottled Water

Per Carnival’s beverage policy, guests may NOT carry-on bottled water. However, guests may pre-purchase bottled water at significantly reduced pricing, which will be delivered directly to your staterooms.

Bottomless Bubbles

The Bottomless Bubbles all-you-can-drink soda and juice package IS available to pre-purchase online, and can also be purchased from any bar once onboard.

Other Non-Alcoholic Beverages

Guests are prohibited from bringing water, sodas and other non-alcoholic beverages onboard that are packaged in BOTTLES. Sparkling water, sodas, juice, and milk, packaged in cans or cartons, may be brought onboard on embarkation day and must be in the guest’s carry-on luggage. Maximum 12 sealed, unopened cans/cartons of 12 ounces or less, per person.

What Should I Pack?

  • TRAVEL DOCUMENTS – Pack all of your travel documents in your carry-on luggage! On boarding day, remember to bring all of your travel documents – passports, birth certificates, photo-IDs, boarding pass and e-docs for the cruise, airline tickets, etc. Do not pack your travel documents in your checked luggage!
  • ESSENTIALS & VALUABLES – You should also plan to carry-on any other essential items or valuables you may need during first day on the ship, such as credit cards, medication, sunglasses, sunscreen, cameras, mobile phones, etc., as it could take several hours for your checked bags to be delivered to your cabin. — Please Note that you will need to have your credit card or cash in order to purchase event related merchandise onboard. You will not be able to charge Merchandise to your onboard account.
  • CLOTHING – Lightweight “resort casual” clothing, swimsuits, flip-flops, sandals or deck shoes for around the pool area, sneakers, walking shoes or hiking boots for any applicable shore excursions. Fitness clothing if you like to exercise. Also not a bad idea to pack some warmer clothing and light rain gear just to be on the safe side (we’ll have some hoodies and long-sleeve shirts available for you in the Gift Shop!)
  • COSTUMES – Any clothing or costumes you need for our Theme Nights!
  • CAMERAS – Cameras, batteries, chargers, and enough film or memory cards to capture the entire event. And don’t forget ear plugs for the young ones (or yourself), plenty of sunscreen and lip balm.
  • OVERNIGHT BAG – On the last evening of your cruise your luggage will be collected for disembarkation the following morning. So you may want to pack a separate overnight bag to accommodate your last evenings’ clothes and sundries to carry off the ship with you.
  • WINE & CHAMPAGNE – You must hand carry-on any wine or champagne you wish to enjoy during the cruise. Guests are limited to one 750 ml sealed/unopened bottle, and you will be required to pay a corkage fee of $15 USD at the port. See Carnival’s Liquor & Beverage Policy for complete details.  Do not pack any alcohol in your checked or carry on luggage!
  • NON-ALCOHOLIC BEVERAGES – Non-alcoholic beverages, such as sparkling water, sodas, juice, and milk, must be packaged in cans or cartons only, and must be in your carry-on luggage. Maximum of 12 sealed, unopened cans/cartons of 12 ounces each or less per person. See Carnival’s Liquor & Beverage Policy for complete details

What Should I NOT Pack?

  • BEACH TOWEL – Beach towels will be supplied by the ship onboard
  • HAIR DRYERS – Hair dryers are included in staterooms.
  • APPLIANCES – Clothing irons and steamers – All Carnival ships offer laundry facilities with irons and ironing boards (valet laundry service is also available for a nominal fee).
  • ALCOHOLIC BEVERAGES – With the exception of wine and champagne as previously described, guests are prohibited from bringing any alcoholic beverages on board in checked or carry on luggage. Alcoholic beverages will not be sold or served to anyone under the age of 21. We reserve the right to refuse the sale of alcoholic beverages to anyone. Alcoholic beverages purchased in the ship’s gift shops or in ports of call will be retained by Carnival until the end of the voyage. See Carnival’s Liquor & Beverage Policy for complete details.
  • BOTTLED WATER – Bottled water is NOT permitted to be carried onboard by Carnival Cruise Lines. Guests may pre-purchase bottled water at significantly reduced pricing and have it delivered to their staterooms. Please see Carnival’s Liquor & Beverage Policy for complete details including pricing.
  • OTHER NON-ALCOHOLIC BEVERAGES – Guests are prohibited from bringing soft drinks, juice, and other non-alcoholic drinks on board that are packaged in BOTTLES. See Carnival’s Liquor & Beverage Policy for complete details
  • ILLEGAL SUBSTANCES. Absolutely NO illegal narcotics or drugs are permitted, and all guests and bags are subject to a search by US Customs & Border Patrol during embarkation and debarkation.
  • OTHER PROHIBITED ITEMS – Passengers are strictly prohibited from bringing onboard firearms, weapons of any kind, ammunition, explosive substances, or animals of any kind (with the exception of service animals). For a complete list of items prohibited by Carnival Cruise Lines, click here.
  • THINGS TO SELL – No vending is allowed onboard.

Alabama Cruise Terminal

201 South Water Street
Mobile, AL 36602
(251) 338-7447

shipmobile.com

Closest Airports

Mobile Regional Airport (MOB)
Approximately 17 miles (20 minutes)

Pensacola International Airport (PNS)
Approximately 58 miles (1 hour)

Driving Directions

Traveling from I-65 South

  • Just stay on I-65 southbound all the way to where it meets Interstate-10.
  • Take I-10 East until you are almost at downtown Mobile and be prepared to take Exit 26A, “Canal St”. This exits off the right (east) side of the interstate.
  • Turn right at the end of the exit ramp onto Water Street. Water Street is a 4-lane road with a median and will curve back to the north toward the terminal.
  • Stay on Water Street for two blocks. The garage and terminal will be on the right side. There will be signs directing you to baggage drop off and parking.

Additional directions from I-10 West & I-10 East can be found here.

Parking Information

Cost:  $18/day, or $72.00 for a 4-day cruise

Pricing above is for standard sized vehicles (Minivans, SUV’s, motorcycles, and trucks). Information on oversized vehicle parking can be found by clicking here.

Payment can be made online in advance by clicking here, via text to pay at the terminal, via the Premium Parking app (available on the Apple App Store and the Google Play Store), or at a payment kiosk on-site.

All cruise parking fees must be paid-in-full prior to boarding the ship. Your license plate number in our system is your proof of payment.

CLICK HERE for complete parking information for the Port of Mobile

Airport Transfers

Carnival Cruise Line offers transportation between Mobile Regional Airport and the Port of Mobile on the day of embarkation or debarkation only. Guests may purchase transportation within 30 days of sailing and up to 2 days prior to their sail date. 

Cost:  $29.99* one-way

To purchase Carnival’s transportation service, your flight must arrive at Mobile Regional Airport no later than 2:30 PM on the day of your cruise. Return flights must not be any earlier than 11:30 AM on the day of debarkation.

To purchase transportation, guests can either contact Carnival reservations directly at 1-800-327-9501, or it may be purchased during Online Check-In after you’ve received your Carnival booking number a few weeks prior to the cruise.

*Transportation rates are subject to change and unused services are non-refundable.

CLICK HERE for complete information on Carnival transportation services.

Taxi & Rideshare Info

We’ve rounded up some estimated fares for Uber & Lyft to get to the Alabama Cruise Terminal. Please note that these fares are subject to change. Please refer to your respective rideshare app for the most up to date fare information.

Uber and Lyft rates to Mobile cruise port

Below is your Onboard Schedule for the first annual Crimson Tide Cruise!  No need to print, as it will be printed and waiting for you in your stateroom!

Checking Your Luggage

Upon arrival at the cruise terminal, you may check your luggage with the porters, and your bags will be delivered directly to your cabin.

Each piece of checked luggage must have an affixed luggage tag, listing the ship, your name, and cabin number. If you forgot to print yours or need more, fear not! Additional luggage tags can be obtained from the porters as necessary.  It is customary to tip the porters $1-$2 per bag.

DO NOT PACK YOUR TRAVEL DOCUMENTATION, IMPORTANT MEDICATION OR OTHER IMPORTANT ITEMS IN ANY BAG YOU PLAN TO CHECK. DO NOT PACK ALCOHOL IN YOUR CHECKED OR CARRY-ON LUGGAGE.

Checking-In at the Cruise Terminal

After checking your bags with the porters, you will enter the terminal building and go through a checkpoint where a terminal agent will verify your reservation by inspecting* your printed boarding pass and your passport, or birth certificate and Photo ID.

Once that is complete, you will go through the terminal’s security scanners, which again are very similar to airport security, and proceed to the terminal waiting area.

* If there are any reservation issues that need to be addressed, you will be instructed to see another terminal agent in the main terminal waiting area after you’ve gone through security. 

CTC Guest Wristbands

While in the cruise terminal, you will pick up your Crimson Tide Cruise wristband, which will serve as your ID as a CTC cruise guest. You must wear this wristband throughout the cruise as it is required in order to gain entry into private Crimson Cruise Tide events and activities.

Please Note: Lost wristbands will not be replaced for any reason. If your wristband breaks, you must present the broken wristband to the CTC Help Desk (Location TBD) in order to receive a replacement.

Setting Up Your Onboard Account

If you did not setup your onboard spending account with a credit card during your online check-in, or if you need to setup an account using cash, you will be instructed to proceed to the account setup desk in the main terminal waiting area to do so after you’ve gone through security. The agent there will take your form of payment (credit card or cash deposit) for your onboard charges.

Carnival Sail & Sign Card

Your Carnival Sail & Sign Card will be delivered in a sealed envelope to the mailbox just outside of your stateroom door by no later than 1:30pm on the day of departure.

Your printed boarding pass will temporarily serve as your onboard charge card until you have retrieved your physical Sail & Sign card.

One you have retrieved your Sail & Sign card, you will use it to pay for nearly everything you purchase onboard the ship such as alcoholic beverages, duty-free items, spa services, shore excursions, etc.  The card is also the key to your cabin, and activates the lights in your cabin. This card will also be your form of ID to get on and off the ship in our ports of call.  You should carry this card with you at ALL times.

If you lose your cruise card, please visit the Guest Services Desk (Deck 3-MID) immediately to get a new one.  Keep your card away from water and cell phones as it can get demagnetized and stop working.

After You Board

After you board the ship, you can make your way up to the Lido Deck (9-AFT) for lunch, and to meet and greet other cruisers. Or, you can head to your cabin to get settled in. Please note that cabins are not typically available until approximately 1:30pm.

Inside Your Stateroom

If your beds are not configured incorrectly when you arrive in your cabin, for example you have 2 twin beds and desired a King, or vice versa, please contact Guest Services from your stateroom phone to inform the staff that they need to change the bedding configuration. Also, if you need additional pillows, towels, please contact Guest Services.

All staterooms come equipped with both European voltage plugs and US voltage plugs, and include beach towels, hair dryer, mini-safe, TV, phone, and ice bucket. Select rooms come equipped with a mini-fridge and coffee-maker.

Please review all of the documents and information in your cabin once onboard, as well as the documents that will be delivered to your cabin daily throughout the cruise — Be sure to refer to your Carnival Fun Times daily!

Merchandise Store

Crimson Tide Cruise event merchandise will be available for purchase in our onboard Gift Shop – Cat’s Lounge (Promenade Deck 9-MID) – Open Friday and Sunday only, 9am-6pm.

You will NOT be able to charge merchandise to your onboard account. You will need a credit card and/or cash in order to purchase any event or artist merchandise.

Safety Drill

Shortly before the ship’s departure, all guests are required to participate in a MANDATORY safety drill (aka, muster drill), which will be held throughout the ship at approximately 3:00pm. Listen carefully for the drill announcements, and proceed to your assigned Muster Station, which will be noted on your Sail & Sign card.  The faster you get to your muster station and follow all crew instructions carefully, the faster we can start the music!

Gratuities

A 18% gratuity will be automatically added to all beverage purchases, unless otherwise noted. Room Service and Spa staff may be tipped as service is rendered.

Onboard Internet Access

Internet access is available onboard in the HUB Internet Café (Deck 5-MID), via WIFI throughout the ship. Please note that internet access onboard is significantly slower than high-speed connections normally experienced on land, as it is transmitted via a shared-bandwith satellite connection. Details on internet rates and plans may be found by clicking here.

Cell Phones

Your cell phone may be operational while at sea. Please note, however, that international voice and data roaming charges will apply. Please contact your cell service provider for specific details and rates.

Smoking Policy

Carnival Cruise Line is dedicated to the safety of all guests and crew. We want all our guests to have a safe, fun and memorable vacation.

Smoking is a fire and safety hazard on a ship. Consequently, it is strictly limited to specific exterior deck areas and designated casino/night club spaces that can be monitored.  All guests are expected to adhere to the following safety guidelines:

  • All staterooms and suite accommodations, including outside balconies, are NON-SMOKING. This policy applies to all forms of smoking, including but not limited to cigarettes, cigars, pipes, vaporizers, electronic cigarettes and marijuana.
  • Carnival recognizes that some state and local governments in the U.S., and in the destinations we visit, might allow marijuana use. However, Carnival Cruise Line follows U.S. federal law, which strictly prohibits possession and use of recreational/medicinal marijuana and other illegal controlled substances.
  • Any violation of this policy will result in a $500 charge, per violation, posted on the guest’s Sail & Sign® account and may also result in the disembarkation of all guests in the stateroom.
  • Guests who are disembarked for violating our policy will be responsible for all financial charges and expenses to return home, and no refund of their unused cruise fare will be provided. Additionally, they may be prohibited from sailing with Carnival Cruise Line in the future.
Our smoking policy is included in Carnival’s Cruise Ticket Contract.  Follow the link for ship specific public smoking areas.

Emergency Contact Number

Carnival Cruise Lines does not offer a direct dialing service to their ships. In the event of a true emergency, family members not traveling with our guests may contact the Carnival Cruise Lines call center at 1-800-227-6482 on a 24/7 basis. They will take down the caller’s name and contact information and pass it on to our Guest Services team onboard.

Ship To Shore Communications

For our guest’s convenience, the ship’s telecommunications network offers direct dialing via satellite from the stateroom telephone. This is available 24 hours a day regardless of the ship’s location. This service is closed on the final day of the cruise at 4:00am.

The rate is $1.99 per minute, and charges are billed to the guest’s on board Sail and Sign Card. Since all communication is via satellite, the charges apply to all calls including calling cards, credit cards, 800 toll-free numbers and collect calls.